Our Policies

1. Introduction

These Terms of Use and this Privacy Policy explain how we operate our website and how we collect, use, and protect your personal data. By using our website, you agree to these terms.
We comply with the UK GDPR, Data Protection Act 2018, and all relevant UK privacy laws.

PART A – TERMS OF USE

2. Who We Are

We are a UK roofing company providing roofing inspections, repairs, replacements, flat-roof systems, guttering, and related building services.
Our full business details are listed at the end of this document.

3. Use of Our Website

By accessing our website, you agree to:

  • Use it only for lawful purposes
  • Not attempt to compromise the security, integrity, or availability of the site
  • Not copy or misuse any content without permission

All content on the website remains our intellectual property unless otherwise stated.

4. Quotes, Advice & Online Information

Information on this website is provided for general guidance only.

Any advice, quotation, or assessment is not final until we have physically inspected the property and issued an official written quotation.

5. Links to Other Websites

Our website may link to third-party sites such as suppliers or product pages. We are not responsible for the content, security, or privacy practices of those websites.

6. Liability

We take reasonable steps to keep our website accurate and secure, but we do not guarantee:

  • Uninterrupted access
  • Error-free content
  • That the site is free from viruses or harmful components

We are not liable for any loss or damage arising from use of the website, except where UK law does not permit exclusion.

7. Changes to These Terms

We may update these Terms from time to time. Continued use of the website after changes means you accept the updated version.

PART B – PRIVACY POLICY (UK GDPR COMPLIANT)

8. Personal Data We Collect

We only collect the data necessary to provide roofing services or respond to enquiries:

  • Name
  • Property address
  • Email
  • Phone number
  • Photos of roofing areas
  • Information from enquiry forms or emails

9. How We Use Your Data

We use your personal data to:

  • Respond to enquiries
  • Prepare quotes and reports
  • Provide roofing work
  • Create invoices and job records
  • Maintain business and safety records
  • Confirm appointments
  • Protect against fraud or misuse

10. Legal Basis for Processing

We process data under:

  • Contract
  • Legitimate Interests
  • Legal Obligation
  • Consent (only for optional communications)

11. Data Retention

  • Quotes & job records: 6–12 years
  • General enquiries: up to 12 months
  • Data is securely deleted once no longer required.

12. Sharing Your Data

We only share data when necessary:

  • Subcontractors (limited details)
  • Suppliers
  • Accountants
  • Law enforcement when required
  • We never sell your data.

13. Your GDPR Rights

You may:

  • Access your data
  • Correct inaccuracies
  • Request deletion (where permitted)
  • Restrict or object to processing
  • Request data portability
  • Contact us to exercise these rights.

14. Cookies

Our site uses essential cookies. If analytics cookies are used, you will have the option to consent. Browser settings allow cookie control.

15. Data Security

We use:

  • Encrypted devices
  • Secure emails
  • Access restrictions
  • Regular updates
  • Secure off-site backups
  • We follow UK GDPR breach reporting rules.

16. Complaints

You may complain to us or the ICO (ico.org.uk).

17. Contact Details

Email: [email protected]
Phone: 07534 349790
Registered Address: The Sycamores, Feoffee Common Lane, Barmby Moor, York, United Kingdom, YO42 1PG
Trading Name: Builder York LTD

18. Updates

This Privacy Policy may be updated. The latest version appears on this page.